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To define you own answer types, click the "Define Answer Types" button in the Evaluation Forms screen, and then click Add. The following format must be used:

 Answer1=Score1\Answer2=Score2 etc.

For example:

 Good=2\Avg.=1\Poor=0

This means that the answer "Good" will give the maximum score to the agent, Avg. (average) half of the score, and Poor will award no points. The scores that are assigned to the answers here, such as the score 2 for "Good", are only relative scores. They are always scaled to the same proportion, and after that, the weight of the question is applied. This means the definition "Good=2\Avg.=1\Poor=0" and the definition "Good=4\Avg.=2\Poor=0" are equivalent. To give separate weights to questions, use instead the weight property of the question itself.

 

To export answer types, select the answer types you wish to export and press the export button. A file will then be downloaded that contains the selected answer types. To export all answer types, do not select any answer types and press export. All answer types will then be selected and downloaded to a file.