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Access to the Agent Evaluation module by a user is controlled by user permissions. To change permissions, open the Users or Groups page. The following levels of access are available:

•None: No access

•Report: The user can view all the reports (tables, charts, for all user agents, and projects)

•Evaluate: The user can evaluate calls, and view all the reports

•Manage: Access to all parts, can view and edit calls and schedules of any supervisor.

•Supervisor: Access to all parts, except that users who have this permission are limited to viewing calls added to projects by themselves or by their schedules. Supervisors can also only add and evaluate calls from agents that are in the same group or in a subgroup.

•Schedule: Allows supervisors to edit their own schedules.

•Self Evaluate: Allows agents to view and evaluate their own calls, but not edit any evaluations done by supervisors.

•View reports about yourself: Allows agents to view evaluation reports about themselves, but not edit these reports or view reports about other agents.