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The user groups in Apresa can made to reflect the hierarchical structure of an organization. At the root of the structure is the Organization group. This group is defined by default.

 

An example hierarchical group structure is given below:

 

•Organization

oFinance Management

▪Finance

oDevelopment Management

▪Development

 

In example above, the manager of the Finance department would be placed in the group Finance Management. Regular workers of the Finance department would be placed in the group Finance. Similarly, the manager (or managers) of the Development department would be placed in the Development Management group, and the developers would be placed in the Development group. The overall manager would be placed in the top-level Organization group.

 

A useful set of default permissions is defined at the Organization level. These permissions apply recursively through the whole organization. The result of these default permissions is the following:

 

•Everyone in the organization can playback their own calls.

•Management has full access to the calls of the people they manage (people in subgroups). The finance manager has access to calls of the Finance department. The overall manager has access to all calls, including the calls of the managers.

 

It is possible to change the default permissions, or to define extra permissions on the level of groups and users, if the need for this would arise.