Tools > Tenant call encryption

This page allows the configuration of per-tenant call encryption, and can be reached from the Tools menu by a user with Tenant administrator: Call encryption permission.

Enabling / disabling call encryption

To enable the call encryption, click the enable box and fill in the password twice and click apply. Any new recordings will be encrypted after the recording has finished. To disable the call encryption, uncheck the enable box and click apply. Any new calls will no longer be encrypted. Previously recorded calls will remain encrypted and will still require the password.

Changing the password

To change the password after it has been set, click the define new password checkbox. Then provide the old password and the new password twice. Changing the password in this manner, changes the password of all previously encrypted calls as well. The old password can then no longer be used to play these calls.

Resetting the password

If the password is ever lost, the password can be reset by clicking the reset button. Any new recordings will no longer be encrypted until call encryption is re-enabled again with a new password. Old recordings will remain encrypted and the old password will still be required after for playback or downloading of the recordings. If the call encryption is later re-enabled with a new password after a password has been reset, this new password will not apply to the old recordings.