Tools > System > Audit Trail

The audit trail can be enabled in the System settings. On the System tab, enable the Audit Trail option. The audit trail can be stored in files or in the database, or in both.

Logs created for tenants can be viewed by a (non-tenant) administrator. Tenant administrators can access their own audit trail log, and the audit trail logs of their users.

To view the audit trail, open the Tools menu, choose System, and then click the Audit Trail button. The audit trail files or database will be shown depending on what interface has been chosen in the system settings.

The contents of the Audit Trail

The audit trail contains actions performed on data or system actions. If the option "Include data views in Audit Trail" is enabled, then also viewing of data and search parameters are logged in the audit trail.

- Date and time when the action was performed

- IP address from which the action was performed if the action was done using the web interface

- User that performed the action. Actions that were triggered using a telephony dial code action might not have an associated user

- A description of the action that was performed

File-based audit trail

Per user, a file can be downloaded which contains a log of actions performed by this user.

Database audit trail

A list of audit trail entries are displayed. It is possible to search for entries within a certain date or time range, that belong to a specific user, or that contain the specified text in its description.

The user field can be empty if the action was not associated with a user (when done through DTMF), or the user account was deleted in the mean time.

List of included actions

The following actions (among other things) are logged in the audit trail:

- Log in / log out

- Playback/download (active) call

- Edit notes / annotations / category of a call

- Delete call

- Backup: configure/start, stop, restore

- Configure export recordings

- Free-seating configuration

- Set time

- Unlock decryption/playback key

- Create self-signed HTTPS certificate

- Factory reset / removing of licenses

- System restart / halt

- Network restart

- Recording component restart

- Trace on/off

- Download log files

- Card log files: download, delete

- User groups: add/edit/delete

- Users: add/edit/delete

- Import/export users from/to CSV

- User changing their own password

- Install card driver

- System update: internet/file

- Change card setting

- Change telephony settings

- Change display settings

- Change recording setting

- Change system setting