Tools > System

The System page can be reached from the Tools menu by administrators.

At the top of the page, the current version of Apresa is displayed. For updating the software, click the Software update button.

Apresa can back-up the call database to another network drive. To configure the backup, click the "Backup" button. This opens a new page, which is described on the Backup page.

To load back a back-up of a previous date, click the "Restore backup" button. This opens a new page, which is described on the Restore backup page.

The Audit Trail, if enabled, contains information about the actions that each user has performed.

System actions

Network restart: Restarts the ethernet network interfaces.

Recording component restart: Restarts the VoIP and Card recording components. Hold the shift key to remove the cache of the VoIP engine during restart. The cache might contain information on where agents are logged in.

System restart: The complete Apresa system will shutdown, and then reboot.

System shutdown: The complete Apresa system will shutdown, and remain switched off.

Install driver: Use this if a recording card is added to an existing Apresa system without cards.

Date & time

The current local Apresa system date and time is displayed here. It is recommended to let the time be adjusted automatically using NTP (See Network tab of System settings). If NTP is not used, or if the time is too far off, the date and time can be set here manually. As a first thing when configuring an Apresa system, the time zone should be set correctly. This is required for NTP to work properly.

Diagnostics

Download Log Files: Downloads a package of recent log files, plus the most recent network trace. Usually this is sufficient for analysis.

Download Extended Log Files: Downloads a larger set of log files, including operating system level log files, plus the most recent network trace.

Network trace: The network trace records all data that is seen by the first and second ethernet ports. This can be used to diagnose a problem with VoIP call recording. Note: Only one network trace is kept on the system. Making a new traces, removes the previous trace. Downloading a trace, removes the trace from the Apresa. To make multiple traces, download the log files after each trace.

By default, tracing is limited to a certain maximum number of packets. If this limit is reached, the trace stops automatically. To trace without this limitation, click on the right part of the Enable button, and choose "Unlimited trace".

Archive log files: These contain:

- Detailed card recording log files if enabled in the settings (System settings, System, Detailed logging of card recording). This applies to analog, TDM, and ISDN recording.

- Log files that were automatically archived when an error occurred if enabled in the settings (System settings, Alarm, Collect log files on error)

System information: Displays a range of detailed information, including the detected health state.