Tools > Contact List

The Contact List page can be reached from the Tools menu, when the user has the "Access to contact list" permission.

The contact list is system-wide or per-tenant. The list contains all internal and external callers whose calls have been recorded. It is possible to edit this list, provided you have the "Edit names" permission.

If identification is based on the full SIP ID (user@host), then the contact list will also show full SIP IDs.

Import from a CSV file

To import data into the contact list from a CSV file, click the Import button. On the next page, upload the CSV file that contains the data. The CSV file is expected to have the following format: (example)

Telephone number, Name, IsLocal

200, Sales, 1

+3320102010, J. Williams, 0

LINE#5,Name of line five,1

The first line is assumed to contain a header, and is skipped. The LINE# syntax is used to reference a line used by card recording, followed by the line number. The IsLocal column is optional. The contact will be assumed to be remote if nothing is specified. The CSV file is assumed to use UTF-8 encoding. A verification screen is displayed that shows what data will be imported. The CSV import can be used to edit existing records, or create new entries, but not for deleting records.