Introduction > The call listing (Home)

To reach the main call listing, click the "Home" button.

The main call listing displays the list of all recorded calls for which you have the "View listing" permission. To view only your own calls, click the "My calls" button.

Searching

To search for a recording with certain properties, click the Search button. You can search for calls in a time range, a remote or local telephone number or name, and containing specific text in its notes. When searching in text fields, the use of the wildcards * and ? are supported. When searching for telephone numbers, notes, annotations, transcriptions, or line numbers, it is possible to search for multiple items at the same time, by using a comma separated list. If one of the items is found, the call is shown. When searching for telephone numbers, to exclude calls with a telephone number, prefix the telephone number with an exclamation mark. For example, searching for: 900,901,!140 will show calls of phone number 900 or 901, but not with 140.

Search text	Search for exact match	Result
15	No	telephone numbers that contain "15" anywhere
15	Yes	telephone number "15"
15*	Yes or No	telephone numbers that start with "15"
*15	Yes or No	telephone numbers that end on "15"
1??	Yes	telephone numbers of length three, that start with "1"
900,901	Yes	calls with 900 or 901
!140	Yes	calls not with 400
900,901,!140	Yes	calls with phone number 900 or 901, but not with 140

To save a query for later reuse, click Save query, and type a name. Saved queries are shared between all users, and can be accessed by clicking on the small arrow on the right on the Search button. A query can be deleted by pressing the Delete key while the query is highlighted in this menu. You need the Edit Notes permission on all calls in order to add or delete a query.

Exporting the call listing

Next to the search button, there is a List button, which gives access to the possibility to export the call listing to CSV format.

Access to recordings

A recorded call in the call listing can be played back by clicking on the Play symbol in the first column of the table, or by selecting the call, and clicking the "Play" button. Depending on the browser and the settings, playback might be inside the browser or external.

- External playback: The recording might be downloaded to a temporary location on your computer and played back by your default audio player. To prevent this for users that do not have the download permission, enable the system setting "Playback permission allows playback only inside the browser".

- Playback inside the browser: If playback is inside the browser, you will see a media player at the bottom of the Apresa web page. This can be used to pause, and to move to another playing position. If playback is inside the browser, then annotations can be added and displayed in the web interface (see next section)

To playback screen or video recordings, enable the "Special properties of the recording" column in the Display Settings. Calls that have a screen recording will show a screen icon. Clicking on this screen icon to play the video.

The video playback can be a multi-screen or a multi-participant recording. Double click on one of the screens to maximize it.

Video recordings based on MP4 can played back in a modern browser. MP4 recordings are made by Apresa Client PRO and the Teams Recording Bot.

Video recordings based on WMV can only be played inside the browser using Internet Explorer (using Media Player). WMV recordings are made by Apresa Client (standard).

Annotations

annotations

To add an annotation, right-click on the time bar, and choose Add annotation. The annotation will be assigned the first available letter (A, B, C), and it will be placed at the specified time position on the time bar of the media player. The notes of an annotation are displayed when the mouse hovers over the marker. An existing annotation can edited, moved, or deleted, by right-clicking on it, provided the user has the Edit notes permission.

When searching for an annotation, recordings that have an annotation that match the search are displayed. When selecting a recording within the search results, annotations that match the search are marked blue, while others are grayed.

Annotations can also be added automatically using the API. Icons added this way will be displayed as a yellow circle with square edges (annotation A in the picture above). Manually added annotations are displayed as a white circle (annotation B in the picture above). This applies to the "Blackwood green" graphical appearance.

If you have the Download permission, then it is possible to download single recordings, or multiple recordings in .zip package. When an e-mail address is configured for your user account, then it is also possible to have the system send the recorded call to you by email, by clicking the "E-mail" button.

If you have the "Delete recordings" permission, a call can be deleted by first selecting it and then clicking the Delete button. If the Recycle Bin is enabled in the options, deleted calls are moved to the recycle bin. Otherwise, it is deleted permanently.

User data associated with recorded calls

A category can be assigned to each recorded call. This is displayed in the call listing as a colored box (red, blue, etc.). When clicking on it, another color (category) can be selected, if the user has the "Edit notes" permission. Categories can be given names in the System settings, and custom colors can be defined there.

To each recorded call, a note can be attached. To fill in a note, click inside the Notes column, type the note, and press OK. To edit a note, the "Edit notes" permission is needed.

Telephone numbers and associated names

It is possible to fill in the names of the external and internal callers in the call listing. To attach a name to a telephone number, click inside the "Name of remote" or "Name of local" column, and type the name. To edit names, the "Edit names" permission is needed. Names can also be changed in the Contact List.

Call direction

The call direction can have four different values:

	Incoming	The call was initiated by the remote party.
	Outgoing	The call was initiated by the local party.
	Internal	The call was between two local parties. The one who initiated the call, is found in the local columns, the one who received the call is found in the remote columns. Note: The remote columns actually contain a local party in this case.
	Unknown	This happens when the system can detect audio data only, but no call signaling.

If the "Caller/receiver columns" option (Display Settings) is enabled, the caller columns always contain the one who initiated the call. For call direction detection configuration, see the related options on the VoIP tab in the System options.

A second call direction column can be enabled. In the Display settings, this column is called Direction (2). This column displays the call direction as an arrow, from the initiator to the receiver.

Delete all calls resulting from search query

From the menu accessed by the list button, it is possible to delete all calls that result from a search query that you have the 'Delete recordings' for. If no search query has been specified, all calls for which you have the 'Delete recordings' permission will be deleted. This option itself is only available if you have the global 'Delete multiple calls' permission.

Reassigning recordings to another tenant

In a multi-tenancy setup, if the option "Allow administrators to reassign recordings to another tenant" is enabled in the System settings, an administrator can click the Edit icon button, select "Assign recording to another Tenant", and then choose the new tenant for the selected recordings. To see the result, enable the Tenant column in the display settings.

Encrypting or decrypting call content

When call encryption for a tenant is enabled, the tenant administrator can permanently encrypt any previously recorded call that was not encrypted.

For encrypting an unencrypted call, first select them in the call listing. Then select the encrypt call content option from the edit menu. After encryption, the call can only be listened to by providing the password.

The tenant administrator can also permanently decrypt a call. First select an encrypted call in the call listing. Then select the decrypt call content option from the edit menu. After providing the password, this will store the decrypted call on the server. After decryption, the call can be listened to by anyone with the appropriate permissions, without providing the decryption password.