Tools > Statistics

The Statistics page can be reached from the Tools menu.

The following statistics are available:

•Number of calls: a time line of the number of calls in subsequent periods

•Time of day: the number of calls at different hours of the day (e.g. between 7 AM and 8 AM)

•Local caller: the number of calls (incoming, outgoing or internal) by local callers (employees). Sorted to show the most frequent callers at the top of the list.

•Local caller - details: For each local caller (extension / employee), it shows per day the following: Number of calls during that day, total call duration, average call duration, the time of the first and last call. The report describes one week or one month. The Total row shows the data for all employees. Note: Internal calls will be counted double in this total, because two employees were at the phone.

•Remote caller: the number of calls (incoming, outgoing or internal) by remote callers. Sorted to show the most frequent callers at the top of the list.

•Call duration: a histogram of the duration of calls (for example: how many calls were shorter than 10 seconds), or alternatively, a time line of the average duration of calls in subsequent periods

•Not recorded calls: the number of calls that were not recorded because the channel license limit was reached. (This statistic is only available for administrators)

•Maximum number of simultaneous calls: The highest number of calls that were ever simultaneously active in a particular time period (a day). Calls that were not recorded because of the channel license limit, are included. But calls that are outside of the recording filter, are not included.

To filter the statistics to a certain time range or other characteristics, click the Filter button. The filter functionality is similar to the Search function on the main page. The statistics are automatically filtered based on the access rights of the user that is logged in. Most statistics make a distinction between incoming, outgoing, and internal calls. Most statistics are available in tables and charts. Tables can be exported to CSV for import in spreadsheet software.

Hover over points in the graph to view their exact value. Items in the legend can be clicked to enable or disable them on the graph. For browsers that do not display the graphs properly, compatibility mode can be enabled in the Display settings.